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Terms and coaching agreement

Last updated 28 August 2026

Using this website

This site is run by Michelle Goodenough, trading as The Next Chapter Life Coaching, Jersey, Channel Islands, contactable at coachingwithmichelle@yahoo.com.

The content here is general information about coaching. It is offered in good faith but it is not advice for your particular situation, and nothing on the site creates a coaching relationship on its own. The site and its wording, images and design are owned by The Next Chapter Life Coaching and should not be copied or reused without permission.

Coaching is not therapy or medical care

This matters more than anything else on this page. Coaching is a forward looking conversation about where you are, where you want to be, and the choices in between. It is not counselling, psychotherapy, psychiatry, medical treatment, or financial or legal advice, and it is not a substitute for any of them.

I am not a therapist and I do not diagnose or treat any condition. If something you bring would be better served by a therapist, your doctor or another professional, I will say so and encourage you to seek that support. You are welcome to continue coaching alongside it.

If you are in crisis or at risk of harm, please contact your GP, the emergency services, or an appropriate helpline rather than waiting for a coaching session.

What you keep responsibility for

Coaching helps you think clearly and decide well. The decisions, and the actions you take afterwards, remain yours. I cannot and do not guarantee any particular result, and outcomes depend a great deal on what you put into the work.

The introductory call

  • The introductory call is offered at no cost. There is no fixed length; we take the time the conversation needs.
  • There is nothing to pay, and no obligation to book anything further.
  • It is normally one introductory call per person.
  • Calls and sessions are arranged with you directly, and can take place remotely or in person by agreement.
  • I may need to reschedule occasionally. If I do, I will offer you another time as soon as I can.

Cancellations

If you cannot make the time we agreed, please let me know at least 24 hours beforehand so I can offer it to someone else. If you do not attend and have not been in touch, I may not be able to offer another introductory call.

Confidentiality

What you say in a session stays between us, and I do not share it without your agreement. There are limits, and it is fair that you know them before we start:

  • where I believe there is a serious risk of harm to you or to someone else
  • where the law requires me to disclose something

Paid coaching

Prices, packages, payment terms and refunds for ongoing coaching are agreed with you directly before any paid work begins.

Governing law

These terms are governed by the law of Jersey, and the courts of Jersey have jurisdiction over any dispute arising from them.

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